Shipping policy

Shipping Policy for Jozy & Co.

At Jozy & Co., we are committed to delivering your skincare products as quickly and efficiently as possible. Please review our shipping policy to understand how we handle orders, delivery times, and shipping charges.

1. Order Processing Time

  • All orders are processed within 1-3 business days (Monday to Friday, excluding weekends and holidays).
  • Once your order is placed, you will receive an email confirming your purchase and a subsequent email once your order has been shipped.

2. Shipping Methods and Delivery Times

  • Standard Shipping: Typically takes 5-7 business days.

Please note: delivery times may be longer during peak seasons or due to unforeseen circumstances like weather delays or holidays.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the shipping method you select.
  • We offer free standard shipping on all orders  within the USA.
  • Expedited shipping rates will be displayed at checkout.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order through the carrier’s website or by clicking the link provided in the email.

5. Shipping Restrictions

  • If you are located outside of our standard shipping area, please contact us at jozyandcompany@gmail.com for further assistance.

6. Packaging

All our skincare products are carefully packaged to ensure they arrive in perfect condition. We use eco-friendly materials where possible to reduce our environmental footprint. 

7. Missing or Damaged Items

  • If you believe your order has been lost or damaged during shipping, please contact us immediately at jozyandcompny@gmail.com. We may ask you to provide a photo of the damage for our records and may offer a refund or replacement, depending on the situation.

8. Customs and Import Duties (International Orders)

  • International customers may be subject to customs fees or import duties, which are the responsibility of the buyer. These charges are assessed by the destination country and are outside of our control.
  • Please check with your local customs office for more information regarding potential fees before placing your order.

9. Address Accuracy

To avoid delays, please ensure that all shipping information is accurate at the time of order. We are not responsible for orders delayed or misdelivered due to incorrect or incomplete addresses provided.

10. Contact Us

If you have any questions or concerns regarding your shipment, please feel free to reach out to jozykoekemoer@gmail.com

Thank you for choosing Jozy & Co. We are committed to delivering your skincare products to you with care and efficiency!