Refund policy
At Jozy & Co., we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your body butter, please review our return and refund policy below. Let's make this right!
Eligibility for Returns
• Products must be returned within 30 days of the purchase date.
Refund Process
• Refunds will be issued to the original payment method once the return has been received and inspected.
• Please allow 7–10 business days for the refund to process after we receive your return.
• Shipping costs are non-refundable.
Damaged or Defective Items
• If your product arrives damaged or defective, please contact us at jozyandcompany@gmail.com within 7 days of delivery. Include your order number, a description of the issue, and photos of the damaged item. We will replace the product or issue a full refund at no additional cost. Your business means the world to us and you are valued as our loyal customer!
How to Initiate a Return
1. Email us at jozyandcompany@gmail.com with your order number and reason for the return.
2. We will provide instructions for shipping the product back to us.
3. Once we receive the returned item, we’ll process your refund or exchange.
Contact Us at jozyandcompany@gmail.com
Thank you for your cooperation!
We’re here to help and ensure you have a positive experience with Jozy & Co.!